Privacy Policy for Oversoul

Effective Date: January 12, 2025

This Privacy Policy outlines how Multidimensional Self Inc. (referred to as "Service Provider," "we," "our," or "us") collects, uses, and protects personal information when you use the Oversoul ("Application"). By using the Application, you agree to the practices described in this Privacy Policy.

1. Information Collection and Use

We collect information to provide and improve the Application's functionality, enhance your user experience, and communicate with you.

Types of Information Collected:

a) Automatically Collected Information

When you use the Application, we automatically collect certain information about your device and usage patterns, including:

  • Your device's Internet Protocol (IP) address

  • Device type, operating system, and version

  • The pages you visit within the Application, along with timestamps and duration of visits

  • Crash logs and diagnostics to improve app performance

We do not collect precise geolocation data from your device.

b) User-Provided Information

When you register or interact with the Application, we may request personally identifiable information (PII), including but not limited to:

  • Name (First and Last)

  • Phone Number 

  • Email Address (optional)

This information is used to personalize your experience, provide customer support, and send relevant updates or notifications.

2. Use of Information

We use the collected information to:

  • Provide and maintain the Application’s functionality

  • Notify you of updates, new features, or changes in services

  • Personalize content and enhance your experience

  • Monitor and analyze usage patterns to improve performance

  • Provide customer support and respond to inquiries

3. Third-Party Services

We use third-party service providers to enhance our Application. These providers may have access to limited, anonymized data to perform their services on our behalf.

Third-Party Providers Used in the Application:

  • OneSignal – For push notifications

  • RevenueCat – For subscription and in-app purchase management

Please refer to their respective Privacy Policies to understand how your data is managed by these third parties:

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their direct marketing purposes. However, we may share your information under the following circumstances:

  1. Legal Compliance – When required to comply with applicable laws, regulations, or legal processes.

  2. Protection of Rights – If necessary to protect the rights, property, or safety of users, the public, or the Service Provider.

  3. Trusted Service Providers – With trusted third-party providers who perform services on our behalf and adhere to this Privacy Policy’s data protection terms.

5. Data Retention Policy

We retain user-provided information as long as you have an active account with the Application. If you choose to delete your account, or if you request data deletion, we will securely delete your information within a reasonable timeframe, subject to legal obligations.

To request data deletion, please contact us at henry@oversoul.ai.

6. Opt-Out Rights

You may opt out of data collection by uninstalling the Application. You can stop push notifications and marketing communications by updating your device settings or by contacting us directly at legal@oversoul.ai.

7. Children's Privacy

The Application is not directed at or intended for children under the age of 13. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided personal information, please contact us at legal@oversoul.ai, and we will take steps to delete this information promptly.

8. Security of Your Information

We take the security of your personal information seriously and use industry-standard safeguards to protect it. These measures include:

  • Encryption of sensitive data

  • Secure storage practices

  • Access controls to limit data exposure

However, no method of transmission or storage is 100% secure. By using the Application, you acknowledge that you understand and accept this risk.

9. User Rights (GDPR & CCPA Compliance)

Depending on your location, you may have additional rights regarding your personal information under laws such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), including:

  • Right to Access: You may request a copy of the data we hold about you.

  • Right to Correction: You may request to correct inaccurate or incomplete data.

  • Right to Deletion: You may request that we delete your data, subject to legal obligations.

  • Right to Object: You may object to certain data processing practices, including direct marketing.

To exercise your rights, please contact us at legal@oversoul.ai.